Selene - Asistente Administrativo con habilidades en atención al cliente y gestión eficiente

Realizó tareas administrativas con eficiencia y precisión, asegurando el buen funcionamiento del equipo.

Brindó atención cuidada y profesional a clientes y proveedores, fomentando relaciones positivas.

Utiliza habilidades en inglés y francés para mejorar la interacción con clientes internacionales.

Colaboró eficazmente en entornos grupales para cumplir objetivos comunes.

Direct and efficient customer service, providing constant updates on shipment status., Load creation and registration in internal logistics management systems., Tracking shipments in transit, from warehouse departure to final destination., Quoting road shipments in the U.S., selecting ideal trucks based on cargo characteristics., Cost and margin analysis to ensure high profitability per shipment., Use of maritime tracking portals for ocean freight control., Management and control of legal documentation: Proof of Delivery (POD), Bill of Lading (B/L), Delivery Order, Rate Confirmation, Commercial Invoice, Packing List, Cargo Insurance, and customs documents., CRM management and updates for loads, clients, suppliers, and operations follow-up., Handling calls and communications regarding shipments in transit., Verification of drivers’ credentials, licenses, and permits., Negotiation of rates and conditions with third-party logistics operators (3PL).

Preparation and monitoring of budgets and invoices., Document control and filing of administrative records., Support in reports and presentations., Event preparation and inventory organization., Management of collections, payments, and bank reconciliations., Invoice reception and registration of accounting documentation., Petty cash management and archiving of digital/physical documents.