Experienced in medical record management, customer service, and scheduling in diverse settings. Proficient in office tools and communication, with a strong ability to adapt and resolve issues efficiently.
Applied strong communication skills in customer interactions and interdepartmental coordination.
Utilized Word, Excel, and Outlook for administrative tasks, documentation, and scheduling.
Adjusted easily to different roles in medical, legal, and customer service environments.
Resolved delays and issues related to medical record management and customer inquiries.
Hospital General del Estado de Sonora
Administration of medical records as well as log control of the entry and exit of documentation to the hospital's clinical archive.
Teleperformance
Reservation schedule for car rentals in the United States and Canada, as well as customer service for these same orders.
Ashesi Global Services
Verification and monitoring of medical records for law firms, communication between law firms and medical service providers, companies, other firms, etc., as well as the resolution of problems and delays in the sending of these records., Scheduling medical appointments based on symptoms.
Bachelor of Architecture
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Collaborated effectively with medical staff, law firms, and service teams to meet objectives.
