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Sergio
Welcome to CazVid!
Contacto
Competencias
Demonstrated experience with Python.
Demonstrated experience with SQL.
Demonstrated experience with Power BI.
Demonstrated experience with Excel.
Demonstrated experience with CRMs.
Educacion
Idiomas
Experiencia
Medical-Legal Assistant
Streamlined medical record organization, reducing retrieval time by 25% by implementing a digital filing system using Google Docs, Managed 20+ weekly specialist appointments using Google Calendar, achieving 90% patient acceptance
Sr. Technical support
Resolved 80+ weekly technical support tickets, maintaining a 95% customer satisfaction rate using Salesforce
Contract Analyst
Analyzed 200+ contracts monthly, reduced errors by 15%, while cutting approval delays by 30% by creating a checklist
CS Representative / Supervisor
Trained and supervised 15+ agents, improving team KPIs(FCR) by 20% within 6 months
Excel Dashboard Project (Academic)
Developed interactive reports tracking sales metrics