Sergio - Welcome to CazVid!

Mexico City,Mexico City,Mexicoen

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Habilidades

PythonIntermediate

Demonstrated experience with Python.

SQLIntermediate

Demonstrated experience with SQL.

Power BIIntermediate

Demonstrated experience with Power BI.

ExcelIntermediate

Demonstrated experience with Excel.

CRMsIntermediate

Experiencia

Medical-Legal Assistant

SpectrumEval

January 2024 - now

Streamlined medical record organization, reducing retrieval time by 25% by implementing a digital filing system using Google Docs, Managed 20+ weekly specialist appointments using Google Calendar, achieving 90% patient acceptance

Sr. Technical support

Resideo

February 2021 - December 2023

Resolved 80+ weekly technical support tickets, maintaining a 95% customer satisfaction rate using Salesforce

Contract Analyst

NR Financials

March 2018 - January 2021

Analyzed 200+ contracts monthly, reduced errors by 15%, while cutting approval delays by 30% by creating a checklist

CS Representative / Supervisor

Teleperformance

January 2015 - February 2018

Trained and supervised 15+ agents, improving team KPIs(FCR) by 20% within 6 months

Educacion

Universidad Autonoma de Aguascalientes

Completed 2020

A2 Capacitacion Online

Master’s

Completed Expected 2026

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