Experienced bilingual professional proficient in customer support, bilingual communication, and educational instruction, with a track record of roles in call centers and schools.
Provided comprehensive customer support, handled reservations, and managed client information in bilingual environments.
Taught English to students from elementary to high school, utilizing online and hybrid teaching methods.
Prepared reports on product issues and organized school exams, grades, and attendance records.
Supervised quality control team at Viñoplastic, leading analysis and problem-solving initiatives.
CallFasst
Provide excellent customer service, Make reservations for Spanish and English speaking customers, Handle cancellations when required by the customer, Provide general information on reservations, like dates, vehicle info and price
Centris
Provide customer service by phone calls, Provide information to clients, Translate from Spanish to English, Prepare reports of accidents that clients had, Send emails to the company
John Dewey College
Teach English for elementary, Jr High and High School, Conduct hybrid classes using different teaching methods online and on the web, Plan weekly and monthly lessons
Oxford College
Provide English classes to Jr. high and High School, Plan weekly and monthly lessons, Revise the Smart Choice platform
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Planned weekly and monthly lessons, prepared exams, and organized school events across several educational institutions.
Centro Educativo Acambarenese A.C.
Teach English to Elementary, Jr High and High School, Conduct monthly planning and conversation classes, Organize monthly exams, spelling Bee planning and English Rally
UTL campus Acambaro
Teach oral and writing skills to TSU students, Plan classes and create exams and projects, Control student attendance and capture grades online
Viñoplastic Inyección S.A. de C.V.
Conduct critical analysis on the product, Prepare reports and provide solutions to product issues, Lead the team
