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Sergio
Customer Service & English Education Specialist with 8+ years of versatile experience
Contacto
Competencias
Provided comprehensive customer support, handled reservations, and managed client information in bilingual environments.
Taught English to students from elementary to high school, utilizing online and hybrid teaching methods.
Prepared reports on product issues and organized school exams, grades, and attendance records.
Supervised quality control team at Viñoplastic, leading analysis and problem-solving initiatives.
Planned weekly and monthly lessons, prepared exams, and organized school events across several educational institutions.
Idiomas
Resumen
Experienced bilingual professional proficient in customer support, bilingual communication, and educational instruction, with a track record of roles in call centers and schools.
Logros Clave
- Handled customer reservations and inquiries bilingually for call center at CallFasst and Centris.
- Designed and delivered hybrid English language courses across multiple educational institutions.
- Led quality analysis and reporting as Supervisor at Viñoplastic, improving product standards.
Experiencia
Bilingual Agent at Call Center
Provide excellent customer service, Make reservations for Spanish and English speaking customers, Handle cancellations when required by the customer, Provide general information on reservations, like dates, vehicle info and price
Bilingual Agent at Call Center
Provide customer service by phone calls, Provide information to clients, Translate from Spanish to English, Prepare reports of accidents that clients had, Send emails to the company
English Teacher
Teach English for elementary, Jr High and High School, Conduct hybrid classes using different teaching methods online and on the web, Plan weekly and monthly lessons
English Teacher
Provide English classes to Jr. high and High School, Plan weekly and monthly lessons, Revise the Smart Choice platform
English Teacher
Teach English to Elementary, Jr High and High School, Conduct monthly planning and conversation classes, Organize monthly exams, spelling Bee planning and English Rally
English Teacher
Teach oral and writing skills to TSU students, Plan classes and create exams and projects, Control student attendance and capture grades online
Quality Supervisor
Conduct critical analysis on the product, Prepare reports and provide solutions to product issues, Lead the team