Skilled in managing freight logistics, client communications, and customer service with over 5 years of experience. Adept at using CRM tools, handling bilingual support, and ensuring high client satisfaction. Committed to streamlining operations and enhancing service quality.
Utilized tools like Dialpad and Slack to communicate clearly with carriers, clients, and internal teams.
Handled documentation, shipment logs, and CRM data to support operations and process improvements.
Tracked and managed freight shipments end-to-end, ensuring timely updates and exception resolution.
Provided frontline support in hospitality, handling reservations, billing, and client inquiries in English and Spanish.
Lean Solutions Group
Managed carrier inquiries: provide assistance with technical issues, coordinated bookings, and provided support for U.S. clients., Tracked freight shipments end-to-end, ensuring timely updates and proactive resolution of delays or exceptions., Communicated effectively with carriers, clients, and...
Teleperformance
Handled reservations, billing, and customer inquiries with high efficiency and satisfaction for U.S.-based clients., Consistently achieved KPIs in customer satisfaction, response time, and quality metrics., Utilized Dialpad to manage high-volume calls and deliver seamless support in both English...
Bachelor’s Degree
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Supported clients and internal teams in both English and Spanish, enhancing communication and service delivery.
