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Sergio
Project Manager with 8 years of experience in the technology sector
Contacto
Competencias
Managed project lifecycle from initiation through closing, focusing on scope, schedule, and resource management.
Maintained consistent communication with clients, teams, and executive leadership to ensure alignment and expectations.
Identified inefficiencies in workflows and implemented process enhancements to streamline project delivery.
Supervised and mentored team members, fostering a collaborative environment to meet project goals.
Educacion
Resumen
Experienced project manager specializing in technology projects with a proven track record of successful delivery.
Logros Clave
- Directed multiple cross-functional teams to deliver complex projects on time and within budget.
- Led the implementation of a new project management system, improving workflow efficiency.
- Developed comprehensive project plans, schedules, and resource allocations for various high-profile initiatives.
Experiencia
COORDINATOR
Bilingual remote telephone support for patients, Doctor’s office staff and insurance representatives in Houston, Texas., Scheduling of appointments with specialists, diagnostic procedures and validation of medical evidence with a patient-centered focus., Assignment and coordination of tasks to the personnel in charge with great attention to detail., Face-to-face, telephone and virtual user support., Validation and confirmation of affiliation procedures to Social Security in Colombia for independent workers., Management of petition rights and guardianships for the company’s users.
CONSULTANT
QUALIFIED OPERATOR
Loan of bibliographic material and promotion of reading for the academic community., Reference in databases and electronic resources for students, professors and researchers.
CONTACT CENTER AGENT
Prompt and accurate processing of both outbound and inbound calls in English, Spanish and French., Customer service in first contact., Sale of telecommunication products for USA, Colombia and Spain.