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Sergio
Customer Service & Dispatch Specialist with 10+ years experience in logistics and telecom
Video resume
Contacto
Competencias
Extensive experience assisting customers with technical, billing, and account issues in multiple sectors.
Provided troubleshooting for devices, network issues, and security protocols across various companies.
Set up and managed routes, coordinated service calls, and resolved operational issues at Mars.
Managed quotes, customer inquiries, account setup, and inventory control in administrative roles.
Proficient with multiple tools including Salesforce, Outlook, Excel, Cisco VPN, Citrix, and ServiceNow.
Educacion
Idiomas
Resumen
Experienced in customer support, technical troubleshooting, route dispatching, and administrative tasks, with over a decade in logistics and telecom sectors.
Logros Clave
- Handled diverse customer inquiries across logistics and telecom industries, demonstrating adaptability.
- Managed detailed route setup and issue resolution as a dispatcher at Mars, improving operational efficiency.
- Provided technical support for billing, device troubleshooting, and account management in multiple roles.
Experiencia
customer expert
assist customers with route information, investigate for updates, report product or route issues
customer service and tech support
Assist customers with cell phone service billing issues, signal, and devices technical issues
Customer Service Representative
assist incoming calls from business owners about technical issues with their devices, troubleshoot and walk thru to fix connection issues, explain bill and fix rate plan to their needs, fix promotion missing issues, investigation on accounts about missing credits based on promo missing, de-escalate...
Help Desk
check users access, request access, unlock accounts, update security questions information, update profile, make users incident and request tickets, searched knowledge base troubleshooting based on users problems, requested software purchase request, remote to users computer to order it for them...
Customer service for business accounts
assist with any type of problems with packages ordered on our web page
Customer service rep
Assist customers with their account protection by authenticating and setting up fraud alerts, Attend fee calls on account, modify or upgrade and link accounts for customer needs, set up alerts and provide customer options to avoid fees or get services that come included on account, make payments or...
Administration and sales assistant
quotes, receipts, using Microsoft excel, attend customer calls, send quotes via email and fax, look for Steel product via Internet, buy product to sale
Parts supervisor
Find, buy parts and motors with model vin number to reconstruct, Turn in reconstruct motors, have control of inventory of parts
Service technician
customer service and sales, Oil change, transmission service, fuel injectors service, radiator antifreeze service, differential and power steering service