Dedicated customer success agent and team leader with over a decade in SaaS, financial, and telecommunications sectors. Skilled in sales, team management, client engagement, and technical support, with a proven record of mentoring teams and achieving KPIs.
Experienced in managing client relationships, onboarding, retention, and satisfaction across diverse industries.
Proven ability to prospect, qualify, and close sales deals in SaaS and financial services environments.
Supervised and mentored teams of up to 21 BPOs and sales professionals, focusing on KPIs and performance improvement.
Provided technical assistance for website issues, IT infrastructure, and help desk operations.
Concentrix
Assist Wix customer with questions on their website and some troubleshooting.
DLR LAW Inmigración
Sr. Consultant Closer with a strong focus on Signing Associates with Immigration contracts worth 10k – 20k. Using a proven sales execution in conjunction with the lead Lawyer of the Firm Oscar De La Rosa. I would be responsible to meet the Teams KPIs at a Monthly basis to insure a healthy AHT,...
Netevia
Guidance, mentorship and coach on prospecting and lead generation using digital platforms, build rapport and a successful pipeline by qualifying potential partnership for Merchant Services, All-in-One Platform. We also offer BLUbeen by Brinks - Digital Payment Solution for cash only business. Smart...
American Express
Credit Card Portfolio Specialist. Cross-Selling Strategist All the Platinum Card Products and any that follows below. Customer Segmentation and Analysis, Performance Monitoring & Reporting, Compliance & Risk Management, Training & Development. Initiated monitoring practices...
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Provided premium roadside assistance for Allstate customers. Managed customer service inquiries and sales.
AT&T
Managed high-end corporate accounts. Handled billing inquiries and soft collections. Provided premium customer service for AT&T Business.
End to End Management
Managed end-to-end security administration and Help Desk. Implemented innovative technologies. Contributed to operational efficiency.
