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Competencias
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Experience.
Demonstrated experience with Live Chat.
Demonstrated experience with Booking Support.
Demonstrated experience with Bookings.
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Professional profile
Experiencia
Customer Service Representative
Assist Uber riders, Uber Eats customers, delivery partners and drivers with account, trip and service-related enquiries through email and phone.. Handle requests involving order tracking, cancellations and general customer support.. Review and adjust driver trip fares when appropriate and provide clear explanations regarding trip-related amounts.. Support drivers with account-status issues, including deactivation, waitlisting and document-verification matters.. Review and approve driver documentation in line with company policies and procedures.. Assist drivers with cash-out and earnings payout issues, including account adjustments when required.. Guide drivers in understanding earnings statements, trip payments and account transactions.. Resolve customer issues efficiently while maintaining professional communication and a high standard of customer service.
Customer Service Representative
Prepared, processed and issued accurate invoices in a timely manner.. Managed accounts receivable by tracking payments, reconciling balances and monitoring outstanding invoices.. Followed up on overdue accounts and supported prompt collection of outstanding payments.. Processed customer payments accurately while maintaining detailed financial records.. Investigated and resolved billing discrepancies and payment issues professionally.. Responded to customer billing enquiries and provided clear, customer-focused assistance.. Maintained accurate financial documentation and followed company procedures.
Customer Service Representative
Supported customers with travel bookings, cancellations and booking-related enquiries through customer-service chat.. Assisted with hotel reservations, car rentals and communication with travel partners.. Contacted hotels directly to resolve customer booking and rental-car matters.. Processed customer payments at the customer's discretion and handled payment-related requests.. Verified customer information and followed procedures to help prevent fraudulent transactions.. Maintained professional communication while resolving customer needs in a fast-paced service environment.
Receptionist Intern
Managed guest check-ins and check-outs efficiently and professionally.. Handled room reservations, bookings, cancellations and amendments.. Assigned guest rooms according to availability and guest preferences.. Answered incoming calls and assisted guests with enquiries.. Processed guest payments and maintained accurate financial records.. Maintained and updated guest booking records and reservation systems.. Delivered customer service focused on guest satisfaction.