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Shahroz
Customer Support
Contacto
Lahore, Punjab, Pakistan
Disponible en CazVid
Competencias
Handling queries professionally
Demonstrated experience with Handling queries professionally.
Staying calm under pressure
Demonstrated experience with Staying calm under pressure.
Following up with clients
Demonstrated experience with Following up with clients.
Clear spoken and written English
Demonstrated experience with Clear spoken and written English.
Phone and email communication
Demonstrated experience with Phone and email communication.
Educación
BS, Computer Science
University of Sargodha
2018 - 2022
Idiomas
Englishfluent
Urdunative
Resumen
Customer Support open to new opportunities
Experiencia
Customer Support
Nextbridge
May 2024 - Jun 2026
Delivered Customer Support using Zendesk, Jira Service Desk, and CloudTalk.. Contributed to the improvement of support workflows by identifying gaps and proposing functional updates via Jira.. Successfully resolved technical queries through structured troubleshooting and effective client communication.
Habilidades
Handling queries professionallyStaying calm under pressureFollowing up with clientsClear spoken and written EnglishPhone and email communication
Publicado en CazVid - 28 oct 2026