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Shanker
Customer Service and Operations Specialist with 10+ years of diverse experience
Contacto
Competencias
Handled insurance, medical, and telecom customer inquiries, ensuring client satisfaction.
Supervised and led teams in customer support and operational roles to meet organizational goals.
Managed employee and client data systems ensuring accuracy and confidentiality.
Conducted inspections, stock control, and maintained safety and hygiene standards.
Reviewed medical reports, processed claims, and liaised with hospitals and insurance providers.
Educación
Idiomas
Resumen
Experienced customer service and operations professional with a background spanning healthcare, logistics, HR, and telecommunications, demonstrating strong leadership, data management, and client support skills.
Logros Clave
- Led a team of 35 in customer service, ensuring SLA compliance and escalation management.
- Managed employee data and benefits at DHL, contributing to streamlined HR operations for APAC.
- Facilitated smooth hospital admissions and claims processing for insurance clients at MediExpress.
Experiencia
Massage Therapist
Specialised in deep tissue massage, sports massage and reflexology., Upper and lower back pain relief and management therapist., Well versed in Chinese Tui Na and Thai acupressure massage techniques.
Cleaning Supervisor/ Assistant Manager
In charge of housekeeping and maintaining cleanliness of offices at Brookfields House., Being acting Supervisor and doing inspection of all floors after being cleaned by other cleaners., Doing routine inspection and stock control of supplies.
Bulk Foods Manager
Organizing, rotating and stocking shelves at each store., Ensuring the product on display and shelves are fresh and new, retail bulk food handling., Maintaining a professional demeanour and customer service with the public and store personnel., Ordering of stocks and Inventory control management., Maintaining proper Food and Safety Hygiene methods., Effective time management control., Reporting of weekly sales.
Executive - HR Services
Managing Employee Data Administration of DHL employees for Australia and New Zealand., Based in the Shared Services Contact Centre for Australia/New Zealand team., Generating monthly reports on the Avaya system for employee performance management., Maintenance of DHL employee’s information in the Peoplesoft system., Creation and escalation of cases in regards to Employee’s inquiries to Tier 2., Managing of DHL employee’s medical benefits., Managing transactional recruitment process for Australia and New Zealand employees.
Client Service Executive
Attached with the Customer support team catering to Singapore clients., In charge of Flex and medical processing team, Claims processing enquiries of Singapore clients pertaining to insurance and medical related broking issues., Well versed with insurance queries of AIG and AVIVA from Singapore Multinational Corporations on their insurance benefits., To maintain key SLA's set for the Benefits team and escalation of queries., Maintaining and assisting in HR benefits for Employees from MNC corporations like Deutsche Bank, JP Morgan, DHL Express, Seagate, Citibank, Siemens and etc in Singapore.
Admissions Executive
Responsibilities include being well versed and alert in identifying of various medical terms and diagnosis given in the medical report from the hospitals., Issuance and confirmation of Guarantee Letter to the hospital for admissions subject to as and when cases are covered., To be able to lead and facilitate members thru smooth and cashless admissions to the respective hospitals., One stop Customer Care and Solutions Provider for members., Daily review of covered cases and bills as well as following up with various hospitals on uncompleted medical reports and other essential documents like e.g. Ultrasound / MRI / CT Scan / X – Rays and so on., Liaising with various insurance companies pertaining to Renewal, Take -over, Lapsed or Expired policies, proposal and declaration of the members., Monthly visits to various hospitals in enhancing customer relations as well as visiting and enquiring on members admitted.
Customer Service Consultant
Being one of the two Team -Leaders for the whole team of 35 staffs., Responsibilities include unblocking sim cards due to PUK on GSM and Prepaid Mobile., Troubleshooting of complaints and escalating problems arising to the relevant departments., Products and service handling in areas of promotion for both the GSM and Prepaid., Helpdesk for product and network trouble -shooting for internet queries and usage.