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Shanon
Project Manager with 10+ years of experience in Construction
Contacto
Competencias
Developed and implemented project plans, schedules, and resource allocations.
Managed multi-million dollar budgets ensuring cost control and financial reporting.
Led diversified teams across projects, fostering collaborative work environments.
Negotiated contracts with vendors and clients to ensure project scope and terms were met.
Educacion
Resumen
Experienced Construction Project Manager with a proven track record of delivering large-scale projects efficiently and within budget.
Logros Clave
- Led multiple large-scale construction projects from initiation to completion.
- Streamlined project workflows resulting in a 15% reduction in completion time.
- Supervised interdisciplinary teams and managed budgets exceeding $20 million.
Experiencia
Customer Service Rep, Mentor, Sales Mentor and Auditor for sales, fraud and QA
Started as a customer service representative for the Best Buy project., Moved to Mission control dedicated to problem solving and dealing directly with players and vendors., Transitioned to a sales project for Comcast, offering services, upgrades, and new plans to clients., Mentored new agents on client engagement and service benefits., Audited sales for legitimacy and ensured clients understood their purchases.
Customer Service Representative
Handled sensitive banking information for RBS Citizens., Assisted clients with credit card inquiries and account statuses., Identified potential fraud and communicated with clients about issues., Helped clients transition from paper to online statements.
Customer Service Rep, Level 2 agent, VIP host and Head of QA
Provided customer service on an online platform, coordinating with various departments for solutions., Handled calls, chats, and emails simultaneously, providing feedback on games., Promoted to level 2 agent, overseeing group performance and process adherence., Served as QIP host for high-roller players, ensuring comfort and satisfaction., Led quality assurance evaluations and created training materials for agents.
Customer Service Rep and VIP Host
Managed customer interactions one-on-one while handling emails and departmental actions., Gained knowledge about cryptocurrencies and assisted players with deposits., Transitioned to QIP Department, prioritizing client issue resolutions.
VIP QA
Ensured a positive customer experience and resolved disputes professionally., Identified areas for improvement and enhanced customer satisfaction rates., Conducted team calibrations and provided weekly feedback based on evaluations.
VIP Supervisor
Led a team to provide exceptional service to QIP customers., Built relationships with high-value clients and monitored interactions for proactive solutions., Conducted training sessions and generated reports for continuous improvement.
VIP Marketing Coordinator
Collaborated with marketing to create strategies for QIP customers., Developed personalized marketing campaigns and managed communication channels., Analyzed customer data for trend identification and strategy refinement.