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Shantel
Contacto
Competencias
Demonstrated experience with Safe Driving & Road Safety Compliance.
Demonstrated experience with Long Distance & Heavy Vehicle Operation (Code 14).
Demonstrated experience with Microsoft Office (Word, Excel).
Educacion
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Resumen
Professional profile
Experiencia
Sales Consultant
Sell packaging services and solutions to B2B clients, consistently meeting monthly sales targets and maintaining a healthy sales pipeline. Manage and grow a client portfolio of 50+ active accounts, achieving 90%+ client retention through proactive follow-ups and after-sales support. Generate new business by prospecting, cold calling, and referrals, contributing to an estimated 20% growth in new leads. Respond to enquiries and resolve complaints within 24 hours, improving customer satisfaction and repeat business. Prepare quotations, process orders, and capture data accurately on company systems
Dispatch Agent / Marketing Assistant
Coordinated daily dispatch for fleet operations, allocating 15+ drivers efficiently to reduce wait times and fuel costs. Monitored trips, driver availability and customer bookings to ensure 95%+ on-time service delivery. Organized media, PR events, and exhibitions to increase brand visibility. Managed advertising opportunities and oversaw production and distribution of marketing materials (posters, flyers, brochures, mailouts)
Receptionist / Personal Assistant to CEO
Managed front desk, handling 30+ incoming calls and emails daily with professionalism. Provided executive support including diary management for CEO and 3 Project Managers, meeting scheduling, and minute-taking. Arranged domestic travel and logistics, ordered office supplies, and managed petty cash with 100% reconciliation accuracy. Maintained filing systems and assisted with website content updates
Volunteer - Reading Assistant
Supported Grade 1 learners with reading development and classroom monitoring