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Sharon
Data Analyst with 4 years of data-driven insight in retail industry
Contacto
Competencias
Utilized statistical techniques and tools to interpret complex datasets and support business decisions.
Written and optimized complex SQL queries for data extraction and reporting.
Created interactive dashboards and visualizations to present insights to stakeholders.
Applied Python scripting for data cleaning, automation, and analysis tasks.
Managed large datasets, created pivot tables, and conducted data analysis with advanced Excel functionalities.
Educacion
Resumen
Detail-oriented Data Analyst experienced in transforming data into actionable insights within the retail sector.
Logros Clave
- Led the migration of analytics reports to a new BI platform, improving report accessibility.
- Developed dashboards that supported daily sales analysis, enhancing decision-making process.
- Collaborated with cross-functional teams to streamline data collection and reporting processes.
Experiencia
Customer Service Representative
Assist customers with their orders, deliveries and everything related to their purchases.
Customer Service Representative
Assist customers with a variety of services and resolve any problem customers may have., Negotiate new services, as well as retain customers.
Customer Service Representative
Resolve any issue customers may have, customer service in general., English Accent Trainer for different accounts within the same company, for employees who like to improve their English as a second language and improve their soft skills.
Shift Manager
Management of personnel on duty, schedules and positions, Opening and closing of the store, Closing count of cash registers, prepare to deliver the next shift, Management of promotions and material advertising for new promotions/events/launches, KPI management available, Approved Store Management Assistant courses, Induction and training of new employees, Training for personnel in vacancies, All related to operation and management to reach goals