Sharon - Customer Support with 3+ years of experience in non-profit organizations

Utilized communication, problem-solving, and conflict resolution skills to support customers effectively.

Developed and executed social media strategies that enhanced engagement metrics.

Provided onboarding and ongoing training for new staff on customer service best practices.

Applied excellent communication skills to resolve customer issues and facilitate team cooperation.

Assisted customers in identifying and resolving their needs promptly., Implemented a social media strategy that increased engagement by 10%., Provided training to new staff on customer service best practices.