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Sheron
Receptionist
Contacto
Competencias
Proficient in managing diverse customer interactions, resolving issues, and ensuring positive client experiences.
Experienced in accurate data entry, electronic filing, and database management to support operational efficiency.
Effective in handling sensitive questions, scheduling, and rescheduling, ensuring clear and professional communication.
Skilled in supporting office operations, including spreadsheet management, document processing, and conference call coordination.
Educación
Resumen
Dedicated customer service professional with over 7 years of experience in telecommunications and financial services. Skilled in client support, data entry, and administrative tasks, committed to delivering exceptional service.
Logros Clave
- Successfully managed customer inquiries and scheduling for international exam campaigns, ensuring high customer satisfaction.
- Handled data entry and CRM record keeping with accuracy across multiple roles in customer service and telecommunications.
- Provided administrative support and efficient data management in fast-paced office environments.
- Streamlined customer order processing and correspondence, improving response times and service quality.
Experiencia
Receptionist
Administrative Support. Data Entry. Operate Fax machines, Conference calls & Electronic Filling. Use computer for spreadsheets, word processing, database management
Customer Service Agent
Debt Collections. Data Entry. Code calling. Customer Service
Customer Service Representative
Working for an International campaign which administers exams.. Assisting customers with the scheduling and rescheduling their exams.. Handling of the customers sensitive questions
Call Center Agent
Processes customer orders. Handle customer correspondence via all venues. Service tool calibration maintenance and administration. Keep accurate records of customer interactions in the CRM system. Responding to emails. Selling the product to customer