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Sheyka
Project Manager with 10+ years of experience in IT industry
Contacto
Competencias
Extensive experience managing IT projects from initiation to closure.
Led diverse teams to achieve project goals and improve collaboration.
Maintained relationships with clients and stakeholders to align project expectations.
Identified and mitigated project risks to minimize delays and cost overruns.
Educacion
Resumen
Experienced IT project manager skilled in leading teams, managing client relations, and delivering projects successfully.
Logros Clave
- Led cross-functional teams to deliver multiple IT projects on time and within budget.
- Progressed from Junior Project Coordinator to Senior Project Manager over a decade.
- Managed client relationships and coordinated project tasks to ensure client satisfaction.
Experiencia
Call center- Customer services
Attention to Details, Active listening and Improving Customer Experience, Building Customers loyalty, Team player, Time Management, Flor support when needed
Call Center - Customer Service
Assisting customer verifying they balance, Ordering replacement cards., Reaching customer satisfaction., Activating customer Debit Card (Netspend)
Call Center- Collection
Keep track of assigned accounts to identify outstanding debts., Plan course of action to recover outstanding payments, Locate and contact debtors to inquire of their payment status, Negotiate payoff deadline or payment plans, Create trust relationships with debtors when possible, to avoid future issues., Effective skills on using Excel and other programs to keep track of potential customers payments.
Call center- Hard Sales
Fixing Consumer Credit., Educating them about credit., Helping build credit., Giving tools to track credit Score
Call Center( Customer Service)
Helping customer with the ETA of they order., Doing templates for refund., Helping check they recurring invoices