Results-driven product manager with extensive experience in SaaS and cloud solutions, focusing on product development, team leadership, and stakeholder engagement.
Overseeing product development from ideation to launch and ongoing enhancements.
Implementing Agile frameworks to improve development efficiency and team collaboration.
Designing and managing cloud-based products to ensure scalability and security.
Collaborating with clients, developers, and executive teams to align product goals.
Techmahindra IT Service Desk (TECHMAHINDRA DE MEXICO S DE RL DE CV)
Technical Support for internal users with any Windows operating system problems software update installations, uninstallations and repairing internal applications., Provide Support with connectivity with user internet connectivity VPN configuration and access issues., Assist with remote connectivity via Skype or Remote Tech Station., Reset passwords and unlock accounts for Window on (Active Directory) and internal programs like Rumba, Oracle data bases, People soft.
Computacenter IT Service Desk (COMPUTACENTER MEXICO S.A. DE C.V.)
Technical Support for internal users with any Windows operating system problems., Provide Support with connectivity issues and/or Windows Office related problems., Assist with remote connectivity via Skype or Teamviewer.
Instituto Ingenes (Instituto de Infertilidad y Genética México, S.C.)
Customer service and set up of appointments for prospects interested in becoming parents, also for United States prospects.
Descubre otros profesionales con experiencia similar
Qualfon (Telemark Corporation S.A de)
Reception of emails from UBER clients in English and Spanish., Troubleshooting quality related issues, traveling routes and adjustments of misapplied or erroneous billings.
Fundición and Casting Solutions SBC S.A de C.V
Customer service communication and assistance, coordination of new projects from receiving the purchase order, sending quotes to clients, following up on production with machined shop personnel as well as with the providers of foundry services.
Associated Spring México (Organización y promoción mag, S.A de C.V)
Client first contact in charge of following up on open orders and capture of new orders in JBA also follow up and coordination of national and international shipments.
Devcor (Grupo G&G asistencia en soluciones empresariales S.A de C.V)
Assist users with payments transactions and problems with payments made via internet., Follow metric parameter of first contact resolution and average handle time and quality assurance.
Compucom IT Service Desk (CCSI Compucom Servicios S.A de C.V)
Technical Support for internal users with any Windows operating system problems., Provide Support with connectivity issues and/or Windows Office related problems.
Telvista (Grupo Técnico de Servicios S.A de C.V)
Support users via (Cisco) phone with internet connection configuration on modems, and routers., Help from installation to software configuration, wireless connectivity and set up a complete home network.
