Dependable candidate with contact centre training, strong communication, and team collaboration skills. Experienced in assisting customers remotely via calls, email, or chat, eager to grow and add value to professional teams.
Handled customer interactions, supported sales, and managed queries via phone, email, and chat.
Practiced professional call handling, query resolution, and team collaboration to meet service objectives.
Assisted in resolving customer complaints and identifying needs through active listening and problem analysis.
Utilized basic computer skills in contact centre training and customer support scenarios.
Handled customer interactions during contact centre training simulations, Practiced professional call handling, query resolution, and complaint management, Assisted with identifying customer needs and recommending suitable solutions, Worked in team-based environments to achieve service and performance objectives
National Senior Certificate (Matric – Grade 12)
Customer Service Certificate
Futureproof Introduction to Entrepreneurship Bootcamp Certificate
ICT Certificate
Sheet Metal Certificate
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