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Silvana
Customer Experience Advisor with varied banking and insurance roles
Contacto
Competencias
Delivered customer support and sales in banking and insurance sectors.
Effectively explained products and resolved client doubts in a call center environment.
Maintained and managed customer interactions to support client retention.
Assisted in promoting banking and insurance products to clients.
Educación
Resumen
Dedicated customer experience specialist with experience in banking and insurance sectors, focusing on client support, communication, and product information dissemination.
Logros Clave
- Handled customer inquiries and sales in telebanking for Scotiabank.
- Progressed from customer service to senior advisor roles within Scotia Contacto.
- Provided insurance information and resolved client queries at A365.
Experiencia
Asesor de Experiencia al cliente
Atención al cliente y ventas en la banca telefónica que atendía la cartera de clientes del banco Scotiabank.
Asesor Senior de Experiencia al cliente Pool Reclamos
Comunicarse con los clientes para brindarles información sobre su seguro y disolver sus dudas.