Experienced in supporting design projects, managing customer relations, and utilizing design software, with strong administrative and communication skills. Adaptable to multicultural environments, committed to quality and timely delivery.
Skilled in creating and reviewing technical drawings for design projects, ensuring accuracy and quality.
Experienced in providing bilingual support, resolving incidents, and ensuring customer satisfaction across different roles.
Proficient in Adobe Illustrator, InDesign, Photoshop, SketchUp, Twinmotion, and AutoCAD for design and visualization tasks.
Handled digital documentation, organized project files, and maintained version control, supporting project coordination.
Concepto Verde S.A.S
Collaborated in organizing project schedules, preparing documentation, and supporting project planning to ensure timely completion of deliverables., Contributed to the development of exterior space designs, such as parks, trails, and public areas, through the preparation of technical drawings,...
Local Technology Store
Provided bilingual customer service (English/Spanish), addressing inquiries regarding reservations, flights, changes, and additional services, ensuring customer satisfaction through accurate, clear, and timely responses., Managed and resolved incidents and complaints effectively, evaluating...
Cultural care
Handled billing and payment processes, managing cash and card transactions, verifying accurate issuance of receipts, and ensuring precision in daily cash closings., Managed post sale inquiries and complaints, ensuring customer satisfaction through prompt solutions and effective follow up of...
Undergraduate
International higher certificate
English course for professional development
CPR and First Aid Course
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Enhanced communication skills by working in multicultural settings, adapting to new environments, and managing diverse customer needs.
