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Silvana
Software Developer with 5 years of comprehensive full-stack experience
Contacto
Competencias
Used JavaScript extensively for front-end development and interactive features.
Developed backend services and automation scripts using Python.
Worked with cloud services such as AWS for deployment and infrastructure management.
Engaged in both front-end and back-end development for multiple projects.
Educacion
Resumen
Experienced software developer specializing in full-stack development with a strong background in JavaScript and Python.
Logros Clave
- Led development of a customer portal that improved user engagement
- Contributed to multiple projects involving JavaScript, Python, and cloud services
- Progressed from a junior developer to a senior role through skill development and project involvement
Experiencia
Intake Specialist
Managed the initial contact with new clients involved in personal injury cases., Collected essential case details, verified insurance and medical information, and entered data into the firm’s system., Provided real-time interpretation between Spanish-speaking clients and attorneys.
Legal Assistant (Pre Suit PIP Team)
Prepared demand packages for attorneys by reviewing and organizing all necessary documentation related to auto accident cases., Coordinated with clients and legal staff, maintaining digital files, and tracking the status of supporting documents.
Legal Assistant
Communicated directly with clients, updating them on the status of their cases., Acted as a liaison between clients and attorneys.
Customer Service Representative
Provided bilingual customer support (English and Spanish) for various international brands., Managed phone, email, and chat communications efficiently.
Backup Team Leader
Supervised a team of 15 agents, monitored performance metrics (KPIs), and led training sessions., Participated in weekly meetings with the client to analyze case handling and implement process improvements.
Offered customer support for the U.S. market, assisting with product inquiries, order tracking, and after-sales service.
Supported North American customers with delivery tracking, returns, and general product inquiries.
Assisted Canadian customers with product quality concerns and manufacturing-related issues.
Asistente Administrativa
Managed appointment scheduling, petty cash, inventory, and supplier coordination., Welcomed and assisted patients in person.