Silvia - Welcome to CazVid!

Provide assistance to customers looking to get new services or information about an specific product.

Training and developing new customer service agents, providing them with the essential skills to succeed in their roles. I emphasize professionalism, communication, and problem-solving, ensuring agents are equipped to deliver exceptional service and build strong customer relationships.

I work in team management and coaching, working with each agent to help them reach their highest potential. I provide product knowledge training, ensuring that agents are well-equipped to effectively provide information about the product. My approach combines leadership, mentorship, and product expertise to empower agents to deliver exceptional service and support.

I work in team management and coaching, working with each agent to help them reach their highest potential. I provide coaching in different behaviors and areas of opportunities, combining my leadership, product expertise and approach to engage agents. Time management and data analysis is one of my strengths as my commitment to excellence.