Experienced BPO professional with over five years in customer service, sales, and building, skilled in communication, assertiveness, listening, and empathy.
Provided customer support, addressing inquiries, and resolving issues in a BPO environment.
Effectively conveyed information with clarity and professionalism in diverse interactions.
Engaged potential clients and supported sales processes to facilitate customer engagement.
Applied active listening and empathy to understand customer needs and improve service quality.