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Simone
Data-Driven Employment Support Specialist at Ingeus UK
Contacto
Competencias
Expertise in interpreting complex datasets to inform operational improvements and strategic decisions.
Proficient in designing and maintaining dashboards for performance monitoring and reporting.
Specialized in tracking KPIs and analyzing trends to support continuous service improvements.
Skilled in producing clear, impactful reports and communicating insights to diverse stakeholders.
Experienced in developing tailored support strategies to enhance client employment outcomes.
Educacion
Idiomas
Resumen
Dedicated employment support professional with extensive experience analyzing CRM and Power BI data to optimize client outcomes and enhance program performance. Skilled in dashboard management, KPI tracking, and strategic reporting.
Logros Clave
- Optimized CRM and Power BI dashboards to enhance employment outcome tracking and reporting accuracy.
- Provided tailored client support plans by analyzing program data, improving individual employment success.
- Developed performance summaries that informed strategic decision-making for multiple teams.
- Strengthened compliance reporting processes, ensuring SLA adherence and data integrity.
- Contributed to service design improvements through insightful performance analysis.
Experiencia
Restart Advisor
Reviewed CRM and Power BI dashboards to assess employment outcomes and progress toward targets. Produced performance summaries and estimations for managers
Employment Caseworker
Analysed client and programme data to inform tailored support plans. Supported service design with performance insights
In-Work Support Advisor
Monitored client progression data and reported trends to management. Reviewed dashboards for accuracy of outcomes
Compliance Officer
Reviewed Power BI compliance data. Conducted performance support checks and provided feedback to strengthen reporting
Employment Advisor
Tracked employer engagement and outcomes. Produced insight reports to inform decisions
Night FM Dispatcher / FM Help Desk Operator
Reviewed service requests. Ensured SLA compliance. Produced performance reports
Business Administrator
Assisted with reporting and performance monitoring
Business Development Analyst Intern
Conducted competitor and market analysis to support business strategy
Customer Service Assistant
Supported operations and contributed to reporting tasks
Project Assistant
Coordinated initiatives. Tracked engagement and reported outcomes