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Competencias
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Outlook.
Demonstrated experience with Microsoft Access.
Demonstrated experience with Google Workspace.
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Resumen
Professional profile
Experiencia
Customer Service Agent
Provide professional inbound customer support.. Resolve billing, payment allocation, and account enquiries.. Troubleshoot decoder and router issues.. Process package upgrades, downgrades, and refunds.. Create customer accounts and coordinate installations.. Handle escalated customer complaints.. Maintain accurate customer records using CRM systems.. Deliver excellent customer service while meeting performance targets.
Virtual Assistant
Managed calendars and appointments.. Organised email correspondence.. Prepared reports and digital documents.. Used Google Workspace and Trello.. Supported day-to-day administrative operations.
HR Clerk (Intern)
Maintained confidential employee records.. Assisted with recruitment and onboarding.. Coordinated interviews.. Processed HR documentation.. Supported general HR administration.
Customer Service Consultant
Assisted customers with service enquiries.. Resolved complaints.. Processed customer requests.. Recorded customer feedback.. Maintained CRM records.
Debt Collector
Managed overdue customer accounts.. Negotiated repayment arrangements.. Updated collection records.. Maintained professional customer relationships.
Debt Collector
Contacted customers regarding outstanding balances.. Negotiated payment plans.. Updated customer records.. Achieved collection targets while maintaining professionalism.
General Worker & Data Capturer
Captured and maintained accurate records.. Filed documentation.. Assisted with administrative duties.