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Sofia
Logistics and Customer Service Specialist with 5+ years in supply chain and client support
Contacto
Competencias
Provided troubleshooting, communication, and empathy-driven support via phone, email, and live chat, leading to high customer satisfaction.
Oversaw shipment tracking, coordination with carriers, and delivery management to ensure accuracy and timeliness.
Demonstrated clear and professional communication in customer interactions, complaint resolution, and team collaborations.
Handled sensitive customer data with discretion, adhering to data protection regulations while supporting service excellence.
Utilized troubleshooting skills across technical and customer service platforms to resolve issues efficiently.
Educacion
Idiomas
Resumen
Dedicated logistics coordinator and live chat agent specializing in delivery management, customer communications, and data privacy. Skilled in problem-solving, complaint resolution, and ensuring timely deliveries, with a focus on high-quality customer support and operational efficiency.
Logros Clave
- Streamlined shipment tracking and delivery processes at Saferite Solutions, ensuring timely deliveries and resolving transit issues.
- Enhanced customer communication strategies at IQOR, leading to increased satisfaction through effective live chat and email support.
- Consistently maintained high data privacy standards while managing sensitive customer information and resolving inquiries efficiently.
Experiencia
Logistics coordinator
Track and monitor shipments to ensure timely delivery and resolve any issues that may arise during transit., Communicate effectively with customers to provide shipment updates, resolve concerns, and ensure customer satisfaction., Coordinate with carriers and suppliers to arrange pickups, manage...
Live chat agent
Attended regular training to enhance performance and expand knowledge., Implemented feedback from quality assurance audits to refine chat communication techniques., Answered incoming customer contact via live chat to resolve issues and enquiries., Managed sensitive customer information with...