Experienced customer support specialist with over 5 years in banking and collections, fluent in bilingual communication, proficient in CRM tools, and skilled in conflict resolution and multitasking. Proven ability to manage diverse customer inquiries and foster positive resolutions.
Utilized fluent bilingual skills to assist diverse customer bases effectively in customer service roles.
Operated multiple banking and CRM platforms to resolve customer issues accurately and efficiently.
Resolved billing discrepancies, fraud concerns, and overdue accounts through effective dispute handling.
Managed multiple customer accounts and inquiries simultaneously in fast-paced call center environments.
Foundever
Managed inbound collection calls, assisting clients with overdue accounts, payment arrangements, and billing inquiries.
Foundever
Provide bilingual customer support for a U.S. credit unions, assisting members with debit and credit card issues, account balances, billing discrepancies, and fraud investigations., Utilize multiple banking and CRM systems simultaneously to resolve financial inquiries efficiently and accurately.
Bachelor's Degree
Bachelor of Science Complete
Premedia Complete
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Applied negotiation skills to arrange payment plans and resolve customer disputes in collections context.
