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Sofia
Administrative Assistant with Guest Service & Multilingual Communication
Contacto
Competencias
Handled guest check-in, check-out, and facilitated communication, improving guest experience.
Performed various administrative duties including managing schedules, emails, and reservations across multiple hostels.
Provided communication support in English and Portuguese, enhancing guest engagement and staff collaboration.
Coordinated beach clean-ups and organized guest activities to encourage community involvement.
Conducted Yin Yoga classes for guests in English, fostering guest well-being and guest-staff interaction.
Educacion
Idiomas
Resumen
Experienced in managing hospitality operations, guest relations, and community activities across diverse hostel environments in Brazil.
Logros Clave
- Managed guest check-in/check-out and reservations, ensuring smooth operational flow.
- Acted as liaison to foster inclusive environment between English and Spanish-speaking guests.
- Organized community events like beach clean-ups to promote environmental sustainability.
Experiencia
Administrative Assistant
Responsible for administrative and receptionist duties, including managing phone calls, emails, and scheduling., Acted as a liaison between guests and the hostel community, integrating guests into the hostel's culture and activities., Assisted hostel guests by showing them around the facilities and accompanying them to their rooms to ensure a comfortable and satisfactory stay., Facilitated communication between English-speaking and Spanish-speaking guests, fostering a welcoming and inclusive environment., Guest check-in and check-out., Handling reservations and room availability., Organized beach clean-ups with hostel guests to promote environmental sustainability and community engagement.
Administrative Volunteer
Administrative assistance in various hostels across Brazil, including Rio de Janeiro, Mage, Trindade, Paraty, Ubatuba, Jericoacoara, and Barra Grande from Piaui., Constant communication in Portuguese and English to provide information to guests and collaborate with staff., Conducted Yin Yoga classes every morning for guests in English.