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Sofia
Customer Service & Community Management with 5+ years of client support
Contacto
Competencias
Provided services explaining bill details, supporting remote processes, and scheduling calls at Verizon and Duke Energy.
Effectively communicated account information, scheduled appointments, and supported team members across roles.
Managed social media content and schedules for In Vino, increasing online presence and engagement.
Supported daily schedules, appointment setting, and onboarding activities across multiple roles.
Educacion
Idiomas
Resumen
Experienced in client support, account explanation, scheduling, and social media management. Strong communicator with a proven ability to enhance operational efficiency and customer satisfaction.
Logros Clave
- Handled diverse customer inquiries at Verizon, including explaining bill details and scheduling outbound calls.
- Supported new hires and managed account explanations at Duke Energy Solutions, enhancing team onboarding process.
- Managed social media and schedules as Community Manager, improving engagement and operational efficiency.
Experiencia
Customer Service Agent
Explaining bill details, scheduling outbound calls, assisting clients on remote processes
Floor Support
Receiving inbound calls, explaining account details, explaining bill details, scheduling appointments and outbound calls, supporting new hires
Community Manager & Manager’s Assistant
Managing social media posts, managing schedules, setting appointments