Dedicated specialist with extensive experience in hospitality, technical translation, and customer support, focusing on quality and client satisfaction.
Delivered excellent guest relations and complaint resolution in hospitality settings.
Performed quality assurance, grammar checks, and style adaptation for technical documents.
Assisted with event planning and catering services, ensuring smooth execution of gatherings.
Handled product inquiries and complaints, applying procedures to meet targets.
Hotel Moeve Garni
Greeted guests warmly upon arrival and managed check-in/check-out processes efficiently., Resolved guest complaints and issues promptly with a positive outcome, enhancing guest satisfaction., Provided guests with information and recommendations regarding local attractions and hotel amenities.,...
IARI Ingenieros Asesores Sureste, S.A. de C.V.
Monitored translation quality of contractors and external providers., Adapted existing translations to meet style guidelines., Consulted with specialists to obtain information on technical translation., Inspected translations word-for-word for grammar and spelling faults., Checked phraseology with...
Teleperformance Mexico
Maintained detailed product knowledge to competently and expertly advise customers., Applied correct hold and transfer procedures, consistently keeping call times within the time frame target., Dealt with complex customer complaints professionally and politely, resolving issues with favorable...
Bachelor of Arts
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Utilized multidisciplinary teamwork and time management skills across roles.
