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Sofia

Dispatcher with 2 years of call center experience and multilingual skills

Video resume

Dispatcher position

2 years in the call center industry and experience working from home. nNoiseless space, high-speed and stable internet connection, excellent computer and noise canceling headsets.nRoles played: n●Customer service representative n●Subject matter expertise (SME)n●Trainer nLanguages:n●Spanishn●English n●Portuguese nn

Contacto

Managua, Managua, Nicaragua

Abierto a remoto

Disponible en CazVid

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Competencias

Customer ServiceAdvanced

Provided client support via calls and emails, ensuring high-quality service delivery.

CommunicationAdvanced

Effective multilingual communication in English, Spanish, and Portuguese with clients and teams.

Time ManagementIntermediate

Managed multiple tasks efficiently and adapted to different situations in a virtual environment.

Social Media ManagementIntermediate

Handled social media platforms such as Facebook, WhatsApp, and Instagram for client outreach.

Technical SkillsIntermediate

Proficient with Office 365 and call center technology to support client and business needs.

Resumen

Experienced call center professional and virtual assistant skilled in customer support, social media, and multilingual communication. Adept at managing client interactions and supporting team collaboration.

Logros Clave

Developed critical thinking, creativity, and enhanced communication skills in VPO industry
Collaborated across departments to improve workflow and deliverables
Gained experience in customer service, training, and subject matter expertise

Habilidades

Customer ServiceCommunicationTime ManagementSocial Media ManagementTechnical Skills

Publicado en CazVid - 3 jul 2025

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