Dedicated professional with extensive experience in customer support, legal translation, and client communication across insurance and telecom industries. Skilled in digital tools, bilingual communication, and remote work efficiency.
Exceptional ability to address client needs, resolve issues, and foster positive relationships.
Clear and empathetic communicator capable of engaging clients in both English and Spanish.
Proficient in Adobe Suite, Microsoft Office, BOX, Citrix, and ACSS for efficient task execution.
Skilled in translating legal documents from Spanish to English with high accuracy.
Olusegun Organization
Contact life insurance clients to schedule their annual policy review. Assist clients with issues or changes to their policy. Make cold calls to individuals referred by clients. Perform data entry and recruitment calls for interested individuals
Verizon Telephone Company
Receive incoming calls from existing Verizon customers. Use Citrix and ACSS systems to access and review phone accounts. Explain service billing and sell phone lines, phones, internet equipment, and accessories. Provide technical support for phone and internet equipment setup
Culwell Legal LLC Law Firm
Translation of legal documents from Spanish to English. Use of BOX cloud and Excel
Professional Technician
High School Diploma
Hello, my name is Sophia Santos. I currently live in Uruguay. I'm 33 years old. I was born in Venezuela, but I grew up in the U.S., lived in Michigan and Indiana. So I studied elementary and middle school there and I'm fully fluent in both Spanish and English. My experience is in customer service, appointment setter, and recruitment for an insurance agency based in Maryland.
Hello, my name is Sophia Santos. I am currently living in Uruguay. I am from Venezuela and I am 33 years old. I grew up in the U.S., so I am fluent in both Spanish and English. I have experience in customer care and service. I have also worked as an appointment setter and a recruitment for an insurance company based in Maryland with Globe Life.
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