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Sofia
Customer Service Specialist with diverse industry experience
Contacto
Competencias
Provided customer support across multiple industries, resolving inquiries and managing service requests.
Effectively conveyed information via voice and email to diverse customer bases.
Assisted customers with technical issues related to digital platforms like Disney+.
Supported international sellers with shipment and warehouse logistics.
Handled account activities such as payments, subscriptions, and cancellations.
Educación
Idiomas
Resumen
Experienced in customer support for media, health, e-commerce, and entertainment sectors, skilled in multi-channel communication and process management.
Logros Clave
- Managed customer interactions for newspapers, health, e-commerce, and entertainment sectors.
- Handled multiple communication channels including voice and email, ensuring timely resolution of client inquiries.
- Supported logistics and shipment assistance for international sellers, enhancing operational efficiency.
Experiencia
Customer Service Agent
Customer service for journalism company, specialized in a newspaper company, in charge of making payments, canceling accounts, starting new subscriptions, managing the delivery of newspapers, and scheduling vacation holds via voice and email.
Patient Care Representative
Customer service for health company, taking messages from patients and delivering them to their medical provider, providing general information about medical centers.
Customer Service Agent (Back Office)
Customer service for Mercado Libre international sellers, providing general assistance with shipments and logistics with the warehouse in each country.
Tech Support Representative
Tech support and customer service for Disney+, helping customers with technical issues, payments, and providing general information about new plans and prices.