Sofia

Conduct preliminary visual examinations, autorefraction and tonometry prior to physician consultations. Maintain, calibrate and disinfect specialized ophthalmic equipment. Coordinate patient scheduling, triage inquiries and streamline daily clinic flow

Managed medical billing processing, patient account reconciliations and insurance claims management. Facilitated patient intake, answered high-volume telephone inquires and maintained strict HIPAA compliance

Managed front-desk clinical operations, patient check-ins and electronic health record (EHR) updates. Verified patient insurance coverage and facilitated specialist referrals

Executed complex insurance verifications and pre-authorizations across multiple commercial and state providers. Scheduled patient appointments, managed multi-line phone systems and optimized scheduling efficiency. Ensured a spotless, sanitized and organized reception area in accordance with pediatric safety protocols

Addressed client inquiries, processed policy adjustments and resolved customer service issues efficiently