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Sofia
Customer service success
Contacto
Educación
Idiomas
Experiencia
Customer service success
Client Relationship Management- Building strong client relationships, understanding client needs, and negotiating effectively., Sales and Business Development - Achieving sales targets, identifying new business opportunities, and expanding client base., Team Collaboration - Working collaboratively with internal teams to deliver client solutions., Analytical Skills - Strong analytical abilities, adept at data analysis and market trend interpretation., Organizational Skills - Effective time management, multitasking, and attention to detail., Technology Proficiency - Proficient in CRM software (e.g., Salesforce) and productivity tools (e.g., Microsoft Office).
Customer service/ sales
Strong verbal and written communication abilities are essential for interacting effectively with customers., The ability to assess situations and provide solutions quickly., Familiarity with customer service software, databases, and communication tools., Content Creation, Build and maintain relationships with business brokers and owners, Train and Mentor sales team
Business Development representative
Understanding of the sales process and strategies to convert leads., Build sales strategies for targeted markets., Ability to prioritize tasks and manage multiple leads efficiently., Assisted manager on assigned tasks to help prepare the team., Completed cold calling with new prospects establishing new business., Learned how to coordinate an Omni-Channel approach., Helped develop content for emails templates and Linkedin., Contacted and advised customers when rates changed and encouraged them to buy when the rates were low., Logged new sales in the database ensuring all the sales were accounted for.
Freelance Front-End Developer
Developed responsive and user-friendly web interfaces using HTML, CSS, and JavaScript., Collaborated with clients to understand project requirements and deliver custom web solutions., Used tools like Git, and React to build and maintain projects., Managed multiple projects simultaneously while ensuring timely delivery and client satisfaction.