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sofiya
Lead Quality Analyst
Contacto
Competencias
Demonstrated experience with Quality Assurance.
Demonstrated experience with Quality Control.
Demonstrated experience with Quality Monitoring.
Demonstrated experience with Quality Audits.
Demonstrated experience with Process Audits.
Educación
Resumen
Lead Quality Analyst open to new opportunities
Experiencia
Lead Quality Analyst
Lead quality assurance for mutual fund, life insurance and health insurance processes, setting and maintaining quality standards and audit frameworks.. Conduct regular quality audits to verify adherence to regulatory, compliance and SOP requirements, and track findings through to corrective and preventive action (CAPA).. Use QC tools (Check Sheet, Pareto Chart, Fishbone Diagram, Control Chart, Histogram, Scatter Diagram, Stratification) to analyze quality data, identify root causes and prioritize improvements.. Track quality metrics and prepare quality reports in Zoho CRM and MS Excel, presenting findings and recommendations to management.. Coach and mentor analysts and team members, delivering feedback and training on quality standards.. Collaborate with operations, compliance and process teams to resolve quality issues and align standards.. Maintain documentation of procedures, audit results and compliance records.
Quality Analyst
Monitored and audited customer interactions against quality parameters and process SOPs in the Air India Express flight process and Cholamandalam finance process, and recommended corrective actions.. Developed and implemented quality control processes that reduced defects and improved service quality.. Gave feedback and coaching to team members based on audit findings to improve quality scores.. Analyzed quality assurance test data and presented actionable recommendations to management for informed decision-making.. Collaborated with cross-functional teams to communicate quality standards, provide training and build a quality-focused culture.
Quality Analyst and Trainer
Applied Six Sigma statistical methods to measure process variability, identify improvement areas and reduce defects by 30%.. Trained team members on process knowledge and quality standards, supporting performance improvement.. Managed documentation of quality procedures, standards and results, ensuring compliance with industry regulations.. Acted as liaison between quality assurance and production teams to resolve quality concerns in real time and prevent escalation.. Participated in quality review meetings and brainstorming sessions to improve product and service quality.