A bilingual professional skilled in customer and technical support across customer service, claims management, and sales. Proven ability to address client needs, improve satisfaction, and effectively communicate in multiple channels.
Extensive experience addressing customer queries, resolving issues, and managing customer experience across various platforms.
Handled support via multiple channels, ensuring timely and effective communication with clients.
Communicated clearly and professionally through digital tools, managing case follow-ups and documenting issues.
Managed customer claims and supported resolution processes to enhance service quality.
Solvo Global
BaseLang Spanish School
Solvo Global
Bachelor’s Degree
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