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Soranyi
Welcome to CazVid!
Contacto
Competencias
Demonstrated experience with Slack.
Demonstrated experience with Intercom.
Demonstrated experience with Avaya.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Office Suite.
Educacion
Idiomas
Experiencia
Customer Service & Sales Agent
Assisted SIM/eSIM users via chat, calls, and tickets., Solved connectivity and activation issues with empathy and accuracy., Recommended plans and products based on customer needs, supporting sales growth.
Customer Service Agent → Junior Coordinator
Provided multilingual eSIM support via chat, email, and phone., Supervised daily team tasks, trained new agents, and managed escalations.
Bilingual Customer Service Representative (Amazon Project)
Delivered bilingual (EN–ES) support for Amazon customers via chat and calls., Resolved inquiries efficiently, maintaining quality and compliance standards.