Experienced in customer service, interpreting, and logistical support with a strong background in safety, research, and communication across diverse industries.
Provided customer support, enhancing KPIs such as AHT and service quality.
Acted as a bilingual interpreter, ensuring accurate, culturally sensitive communication.
Assisted with development activities in safety management, and support in maintenance system implementation at Unilever.
Participated in research projects aimed at improving industrial production sector outcomes.
UCEVA
UNILEVER
Responsible for the development activities in the audit of PSM (Process Safety Management), Machinery Safety, and Electrical Safety, including the management to comply with local and international standards., Support in the implementation of the DMS system for the maintenance area., Participation...
TELEPERFORMANCE
Enhance the performance of the KPIs (AHT, quality of the service, and the evaluation of the customer)., Development of soft skills, teamworking, and quick solutions
STARTUPS BPO
Communicate spoken words from one language to another, ensuring accuracy, clarity, and cultural sensitivity., Resolving successfully communication challenges or misunderstandings during interpretation.
Industrial Engineering
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