Srishti

Implementing a comprehensive background check process for all prospective drivers, including criminal record checks, motor vehicle records checks, and other relevant screenings.. Working with tools like Salesforce, Bliss, Jira.. Pay close attention to detail when reviewing background check results to identify any red flags or discrepancies that may pose a risk to passengers or the company.. Promptly escalate and concern findings or issues identified during the background check process to appropriate teams within the company.

I worked as a support specialist, where my primary responsibility was to verify and access criminal history records of drivers using a government provided tool.. This involved ensuring the data was accurate and up to date while following all relevant legal and regulatory guidelines.. Additionally, I checked whether the criminal history record met the necessary criteria to approve the driver eligibility to drive on the platform.

Verify the validity and authenticity of driver’s license, registration and insurance documents.. Confirm that all documents meet Ubers requirements for the specific region.. Check for any endorsements or restrictions on driver license that might affect their eligibility.. Paying attention to details like spelling errors, mismatched information or tampering with documents.