Experienced educator and customer service professional skilled in communication, critical thinking, and technical tools. Adept at creating engaging learning environments and maintaining customer satisfaction.
Designed and delivered English language curriculum to diverse student groups.
Provided solutions and maintained positive customer relationships through effective communication.
Applied critical thinking to troubleshoot issues and enhance learning/ service outcomes.
Proficient in MS Office and Google Suite for lesson planning and customer interaction documentation.
NEW SYSTEM INSTITUE
Teach students the fundamentals of the English language, including grammar, vocabulary, reading comprehension, and writing skills., Encourage students to engage in discussions, think critically, and express their ideas clearly. Creating an environment where students feel comfortable participating and exploring different perspectives., Provide guidance and support to students. Helping students develop confidence, improve their communication skills, and navigate any challenges they might face in their academic or personal lives.
TELEPERFORMANCE
Assist customers by resolving issues, answering questions, and providing solutions to problems. From troubleshooting technical issues to handling complaints and ensuring customer satisfaction., Provide accurate and relevant information about products, services, policies, and procedures, Build and maintain positive relationships with customers by being empathetic, patient, and professional.
B.A Business Administration
High School Diploma
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Facilitated engaging discussions, supported student confidence, and maintained customer rapport.
