Stephanie

Front Desk Receptionist

Perform cost-benefit and needs analysis of existing/potential customers to meet their needs, Establish, develop and maintain positive business and customer relationships, Expedite the resolution of customer problems and complaints to maximize satisfaction

Customer Service and Sales Representative

Collections Representative

Arranged for debt repayment/repayment schedules, based on customers’ financial situations, Answered customer questions regarding problems with their accounts, Notified credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts, Recorded information about the financial status of customers & the status of collection efforts, Promoted effective working relationships with the team and other departments to help achieve department/company goals and objectives

Customer Service Auxiliary

Performed clerical tasks such as filing, photocopying, and transcribing documents, Managed incoming and outgoing mail, packages, and deliveries, Maintained office supplies inventory and placed orders as needed, Assisted with organizing and coordinating meetings, conferences, and events, Handled sensitive and confidential information with discretion, Analyzed and ensured the resolution of customer complaints, seeking to ensure the quality of service and the resolution of problems in the shortest possible time., Provided clarification of contracted services and forwarded requests to the competent sectors, aiming to solve problems and guarantee responses to customers., Accompanied customers when visiting the terminal facilities., Updated the company registration in the Customer Relationship Management system, informing the movements that have occurred., Monitored the relationship between customers and other areas involved in the company, acting as a facilitating agent., Worked as a liaison for customers to analyze and help resolve escalated or complex consumer-related issues with the end goal being a win-win resolution., Continuously sought to reduce the overall turnaround time for issue resolution to ensure a premium experience for consumers., Attended weekly team meetings, assisted in providing team updates on order fulfillment, resource allocation and process improvement opportunities.

Nike Sports Marketing Representative