Experienced in managing emergency response, customer service, and administrative tasks across hospitality and roadside assistance sectors.
Provided assistance, handled inquiries, and managed customer transactions effectively.
Responded swiftly to maintenance and roadside emergencies, coordinating resources.
Prepared reports, managed records, and tracked financial information.
Answered calls, took orders, and coordinated between departments effectively.
Royal Caribbean International
Receiving and prioritizing requirements / Maintenance issues., Rapid Response / Rapid problem resolution / Emergency Line., Daily documentation and reports.
Enterprise
Responding to emergency calls for roadside assistance., Dispatching services (tow trucks, emergency/assistance teams)., Daily documentation and reports., Troubleshooting.
Royal Caribbean International
Answering calls / taking orders., Assisting with the menu and coordinating with other departments., Reporting and order control.
Public Notary
Collect, verify and record information such as invoices, receipts and bank statements., Elaborate and track collections and payments.
Criminology Degree
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Processed transactions and managed cash registers accurately.
Centro de Convenciones y Exposiciones de Tampico
Provide customer service and information., Receive cash, credit, or debit card payments., Product returns and exchanges., Performing register opening and closing procedures.
