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Steven
IT Support Specialist with 10+ years of technical support and network expertise
Contacto
Competencias
Handled network setup, VPN configuration, router management, and security protocols across various roles.
Provided multilingual technical assistance, troubleshooting hardware and software issues, and supporting SaaS and infrastructure environments.
Implemented firewalls, IDS systems, and security upgrades to protect organizational data and infrastructure.
Experience with cloud platforms, virtual networks, and deployment of cloud-based support tools.
Developed training programs and supervised sales and support teams to enhance operational efficiency.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of supporting network infrastructure, cybersecurity, cloud systems, and customer technical support across diverse industries including hospitality, SaaS, and BPO.
Logros Clave
- Provided comprehensive customer support for SaaS applications at Web-Est Inc., including advising on cost calculations and integrating third-party portals.
- Led the design and implementation of networking infrastructure for BPO2B SAS, including VPN setup, firewall/security improvements, and deployment of monitoring tools.
- Supervised and coached sales team agents during a lead generation campaign at Quantica BPO, enhancing team performance and ensuring quality standards.
Experiencia
Technical Support Specialist
Provide customer support via phone and chat for the company's SaaS application hosted by Network Solutions., Offer customers advice regarding how to correctly calculate repair costs, source OEM and 3rd Party components, manage customers rate profiles., Help customers to communicate with...
Systems & Support Technician
Front Line Technical support to hotel guests and to staff, trying to connect devices of all types to our hotel customers Wi-Fi networks., Help Desk functions where guests were having difficulty with Wi-Fi connections., Break/Fix support to hotel Wi-Fi infrastructures, helping on-site staff to...
Supervisor – Telecoms Lead Generation Campaign
Created & delivered agent training courses for 'cold calling' customers., Supervised sales calls, using diallers 'barge' feature to monitor agents calls and provide real-time coaching., Carried out QA activities, monitoring agents performance and...
IT Manager
Created and executed a successful IT Strategy plan., Orchestrated the replacement of all obsolete computers and ensured Operating System legality., Designed a full networking infrastructure solution for the new office, for 100+ workstations., Specified and purchased MikroTik CCR1016-12G routers and...