Stevens - Scheduling Coordinator with 4+ years in Customer Support and Client Relations

Skilled in handling diverse customer inquiries, resolving issues efficiently, and building rapport.

Proficient in de-escalating disputes and finding effective solutions to customer concerns.

Excellent verbal and written communication, ensuring clear information delivery and customer understanding.

Experience in managing appointments and coordinating services to optimize workflow.

Expertise in verifying customer identities, preventing fraud, and safeguarding sensitive information.

Provide attention to new and existing patients over the phone, building rapport and selling the soonest appointment possible for their treatment. Providing support and attention to new existing orthodontics patients in completely different platforms at the same time with appointments and advising on general information. Building rapport and managing retention to reschedule and cancel appointments. Proactive problem solver with conflicted times with the schedule over multiples offices around the country in states and cities like Dallas, Houston, Atlanta, Louisiana, Maryland, Chicago, Cincinnati, Louisville, Lauderhill

Customer support on bill energy disputes, explaining and communicating with customers with clear details about energy contracts and rate prices. Renewing and changing energy bill contracts with customers by building rapport and doing retention. Communicating in English and Spanish with customer all across Texas to explain coverage and explain their energy usage. Deescalating customer in complicated interactions and breaking down bills and electricity usage in customer’s houses

Verify transaction history in customer’s accounts and discuss private information about the customer’s account, credit disputes, refunds and fraud. Verify customer’s identity and security verification for transferring of funds between accounts. Following and creating cases for investigation depending on customer’s needs

Review transactions history for sellers and buyers, building rapport with sellers and following cases to evaluate review possible fraud. Quality evaluation on sellers and buyer’s behavior on reviews and comments on the platform, multitasking in multiples platform to evaluate buyers and sellers. adjusting and informing buyers and sellers about shipping fees and taxes corresponding on the states depending on the items that are being sold. Using problem-solving skills and critical thinking to examine return cases and refunds facilitating solutions for both parties

Customer service for billing management for plans, payment plans, payment arrangements and payments. Offering Support for billing disputes, reactivation and cancelation of service, seeking ways to solve and apply retention for customers. Troubleshooting for connection issues and using problem solving skills to find success in every interaction. Adding new lines and home internet services for existing customers

Billing support solving payments disputes and reactivations using retention tactics in every interaction, deescalating complicated cases of nonpayment and reactivation. Supporting and troubleshooting customers lines and using problem-solving skills to deescalate and avoiding cancelations. Back to back interactions all week, informing and educating customers about company policies in payment plan and working a solution to keep the customer on service, sometimes by applying credits to their account or finding success trough rapport and empathy