Experienced product management professional driving innovative solutions in the tech sector.
Oversaw all stages of product development from ideation to launch and maintenance.
Worked closely with cross-departmental teams and external partners to align product strategies.
Implemented and facilitated Agile processes to improve team efficiency and product delivery.
Conducted market research to inform product feature prioritization and positioning.
Cyracom interpreter Corp.
Handle most calls for Doctors and Financial Agencies, Handle calls from Auto/ Home/ and Health Insurance Companies, Work Extended Hours Met production Needs and kept a professional View for the Company in every call, Handle calls from medical groups, bank financial agencies, and Court Traffic and Legal Cases, Work an expanded schedule, long hours and from worked from home job, Met their needs in hours and quality control at a high rate
CLI interpreter
Worked interpreting calls from banks, medical offices and also food stamp/ Medicaid offices, Worked maximum hours and met production needs, Facilitated understanding for patient, doctors, agents, and representative with hard communications with patients, clients, and or possible future members in health plans during period time of enrollment
LLS interpreter
Managed very well and ensured callers get their message across to clients to have a successful outcome in every call, Complied with the privacy and confidentiality policies and disclosures verbatim in all health care and collision coverage policies for vehicles and homes
High School Diploma
College Prep
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COSTA CRUISES Facinoza Cruise Ship
Worked in a Cruise ship with contract for the hotel & restaurant, Attended a variety of customers in different languages, Worked fast in a high class environment
TELEMARKETING TNT Consulting
Called customers and informed them of the coupons and savings, Tried to get them involved with the program savings, Asked for credit card for purchases and trustworthy with confidential information
Starbucks Coffee Co.
Learned about customer service, Use of register, coffee, lattes, frappuccinos and the best iced tea on the Market for Clients
