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SURYA
Cyber Security and Cloud Intern with AICTE | Customer Support & Troubleshooting Enthusiast
Contacto
Competencias
Proficient in handling inquiries via phone, email, and chat with empathetic communication and professional documentation.
Skilled in identifying vulnerabilities, conducting compliance checks, and documenting security findings.
Experience in deploying and troubleshooting cloud solutions on AWS, optimizing workflows and system performance.
Effective in diagnosing issues, escalating concerns, and providing timely solutions in fast-paced environments.
Accurate in maintaining CRM records, documenting interactions, and ensuring data integrity.
Educación
Idiomas
Resumen
Dedicated B.Tech student with hands-on experience in cybersecurity, cloud deployment, and customer support, adept at troubleshooting and maintaining high standards of communication and documentation.
Logros Clave
- Documented vulnerabilities and compliance checks during cybersecurity internship, ensuring accuracy and adherence to standards
- Deployed cloud-based solutions and optimized workflows as an AWS Cloud Virtual Intern, enhancing operational efficiency
- Responded empathetically to customer inquiries via multiple channels, maintaining high satisfaction and record accuracy
Experiencia
Customer Support Intern
Responded to customer queries via email, chat, and phone, ensuring professional and empathetic communication.. Documented interactions in systems, similar to CRM record-keeping and follow-up.. Collaborated with teams to identify recurring issues and propose solutions.
Cyber Security Virtual Intern
Documented vulnerabilities and compliance checks, ensuring accuracy and attention to detail.
AWS Cloud Virtual Intern
Deployed cloud-based solutions, demonstrating technical troubleshooting and workflow optimization.