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Susana
Customer Support Specialist with 5+ years in tech and real estate
Contacto
Competencias
Provided technical support and troubleshooting for applications such as Gmail, Google Drive, and AWS services.
Handled customer inquiries via calls, emails, and chats across telecom, cloud, and real estate industries.
Managed billing issues, account activation, and reinstatement processes especially for AWS clients.
Verified and updated property listings, maintained internal databases, and produced reports.
Proficient in Excel, Word, and Outlook for daily reporting, documentation, and database updates.
Educacion
Idiomas
Resumen
Experienced support specialist with expertise in technical troubleshooting, account management, and client communication. Proven ability to handle diverse customer needs across tech and real estate sectors.
Logros Clave
- Managed property data accuracy and built comprehensive property profiles for real estate listings.
- Handled billing and account support issues for Amazon Web Services, ensuring timely resolutions within SLA.
- Provided technical assistance across multiple platforms, improving customer experience in telecom and cloud services.
Experiencia
Phone Researcher
In charge of checking the availability of property listings for companies assigned by management., Verifying listings in different properties based on a selected market., Research is done through the company website and by reaching out via phone and email to different brokers on a daily basis.,...
Lenovo Customer Service Rep
Part of the Deal Registration Team, in charge of the approval or denial of a 5% discount in the pre-sales department., Determine whether the account was covered by a Lenovo sales agent or not, to close the sale., In charge of answering both calls and emails related to the discount itself, the terms...
Technical Support
In charge of bringing technical support through calls, chats, and email to the English Members department of the G1 membership., Assisting by providing several troubleshooting steps depending on the application, including Gmail, Google Photos, Drive (documents, sheets, slides)., Helping with...
Technical Support Agent
In charge of bringing support to the Billing and Accounts department., Resolve issues related to account activation, reinstatement of resources, payment arrangements, extensions, and the phone verification process to get accounts active, as well as basic technical troubleshooting., Work together...