Experienced contact center professional with roles spanning customer support, training, and credentialing, demonstrating versatility and commitment to service quality.
Provided customer support for Altice/Optimum campaigns, resolving queries and maintaining service quality.
Assisted in onboarding and training new hires at the contact center, enhancing team performance.
Handled credentialing activities and back office tasks to support health management services.
Acted as a liaison between customers and the company, ensuring clear and effective communication.
ESTRATEGIAS CONTACT CENTER MEDELLIN
ESTRATEGIAS CONTACT CENTER MEDELLIN
THIRD WAY HEALTH
HIGH SCHOOL
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